Internationally known business leader and author Scott McKain will deliver the keynote presentation at 2012 NY Tech Summit, representatives of the information technology trade show and educational conference announced today.
McKain helps organizations create distinction in every phase of business and teaches how to deliver an “Ultimate Customer Experience®.” As it relates to the information technology industry, McKain will address how advances in information technology have had a profound impact on the way businesses interact with their customers, from e-commerce and automated emails to telecommunications systems.
McKain will also discuss why customer service skills are essential for IT professionals to effectively deliver and support business-driven information technology initiatives.
McKain’s book, “Collapse of Distinction,” was named one of the “Top 10 Business Books” of the year by the Miami Herald, Huffington Post, and other major media outlets and reached the number one spot on Amazon.com’s list of business bestsellers. McKain has appeared multiple times as a commentator on FOX News to discuss business, politics, and American culture.
McKain will kick off 2012 NY Tech Summit at 10:30 AM on Thursday, June 21 at Turning Stone Resort & Casino in Verona, NY. The event runs through Friday, June 22. Register today!