Scott McKain Keynote Presentation Link

Scott McKain Keynote Presentation Link

For those of you who attended 2012 NY Tech Summit and had the opportunity to watch Scott McKain present on customer service in the world of IT, he mentioned a link where you can find content after the event.

Here's the link:

(Please note: if you type this directly into your browser, do not type "www.")



We have come to NY Tech Summit for four years now and my team and I get a good variety of technical, business, and strategic sessions to complement our work objectives. I like that there is a balance of end users, consultants, and vendors to present and facilitate the sessions. The interaction is candid and engaging, but not a sales pitch. Being a regional conference helps, it is the right amount of time and location for a couple days to reenergize my team and refocus on our objectives. There seems to be quite a bit of peer discussion with a smaller conference, which I like.

- Randy
Director of IT