Third-Party Maintenance and the Value of a Hybrid Support Solution

Speaker: frank kobuszewski
Company: CXtec

Co-Speaker: tim duffy
Company: TERACAI
Track: IT Evolution
Day: Thursday
Room: Tuscarora
Time: 3:30 - 4:15

Considering options when it comes to supporting and maintaining your network hardware is a wise choice. A hybrid support solution incorporates a mix of OEM support, third-party maintenance (TPM) and sparing to provide a right-sized support plan. Hybrid support solutions can allow organizations to lower operating expenses, extend budgets and optimize coverage. TPM programs can also provide a viable alternative to OEM support, but it’s important to understand the differences between the two and where each holds the most value.


This presentation delves into the benefits of third-party maintenance (TPM) and how it fits into the concept of a hybrid support solution.


The presentation also covers:

• How TPM is causing organizations to consider changes to their support strategies

• Ways TPM can positively impact your budget

• Where you can implement TPM in your technology infrastructure

• Best practice considerations for hybrid support

• Case studies highlighting successful uses of hybrid support solutions

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Voice Team Leader