Scott McKain Keynote Presentation Link

Scott McKain Keynote Presentation Link

For those of you who attended 2012 NY Tech Summit and had the opportunity to watch Scott McKain present on customer service in the world of IT, he mentioned a link where you can find content after the event.

Here's the link:

(Please note: if you type this directly into your browser, do not type "www.")



It’s a little different perspective than I’ve gotten from other tradeshows, other organizations, other groups. That’s the part that has made it more interesting.

- MJ
Voice Team Leader