Gretchen Bachner is the Service Delivery Manager for BorgWarner, a $10 billion automotive parts supplier that employs 29,000 people worldwide. In this role, she manages the day-to-day delivery of IT Infrastructure services to BorgWarner’s largest North American site, a team of Client Technology Specialists, as well as taking on the lead administrator role for ServiceNow (Microsoft System Center, prior).
Before joining BorgWarner in 2012, Gretchen worked as a Project Manager at CompuCom, implementing Service Desks like ServiceNow, Remedy, Vantive, CA, and HP Service Desk throughout North America. She was responsible for leading these projects, from budgeting, process documentation, best practice implementation, project timing, hiring, training, knowledge transfer, and post-implementation support.
Gretchen is a graduate of the State University of New York College at Potsdam, is a PMP (Project Management Professional), and ITIL Foundations and Six Sigma Green Belt certified.
She is excited to join the NY Tech Summit as an advisor and hopes to contribute to its growth and continued success.